Shipping Information
At Marys Tack and Feed Store, we’re committed to getting your equestrian equipment to you efficiently and safely. We understand that timely delivery is crucial for riders and horse enthusiasts worldwide.
Order Processing & Delivery Timeline
- Order Processing: 1-2 business days
- Standard Shipping: 10-15 business days via DHL or FedEx
- Free Shipping: 15-25 business days via EMS (for orders over $50)
Shipping Methods
- Standard Shipping: $12.95 – Delivered via DHL or FedEx
- Free Shipping: Available for orders over $50 via EMS
Please note: We ship globally except to select remote areas and certain Asian regions. Delivery times may vary based on destination and customs processing.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase from Marys Tack and Feed Store. While we provide detailed product descriptions and images to help you make informed decisions, we understand that sometimes items need to be returned or exchanged.
Quick Policy Overview
- 15-day return window from delivery date
- Items must be in original condition with tags attached
- Original packaging required
- Proof of purchase necessary
Non-Returnable Items
To ensure the safety and quality of our equestrian equipment, the following items cannot be returned or exchanged:
- Close Contact Saddles/All Purpose – Used
- Dressage Saddles – Used
- Personalized or custom-made equipment
- Items that have been used, worn, or altered
- Products with removed tags or damaged packaging
We carefully inspect all used saddles before sale and provide detailed descriptions to ensure you know exactly what you’re purchasing.
Return & Exchange Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order
- Receive Authorization: We’ll respond within 2 business days with a Return Authorization Number and shipping instructions
- Package Your Item: Securely package the item in its original packaging with all tags attached
- Ship Your Return: Send to Marys Tack and Feed Store, 3350 Tenmile, Newport News, US 23607 using a trackable service
- Processing: We process refunds or exchanges within 3-5 business days after receiving and inspecting your return
Refund Information
Refunds are issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Original shipping fees are non-refundable, except when we sent the wrong item or a defective product.
Exchange Process
For exchanges, we’ll ship your new item once we receive the return. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product).
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, exchanges, or our products.
Email: [email protected]
Address: Marys Tack and Feed Store, 3350 Tenmile, Newport News, US 23607
Response Time: We typically respond within 1-2 business days
Thank you for choosing Marys Tack and Feed Store for your equestrian needs. We’re committed to ensuring your satisfaction with both our products and service.