Privacy Policy

At Marys Tack and Feed Store, we value your privacy as much as we value the quality of our equestrian equipment. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at saddleshorsetack.com.

1. Information We Collect

Personal Information You Provide

When you make a purchase or create an account, we collect:

• Contact Information: Name, email address, phone number, shipping address (3350 Tenmile, Newport News, US 23607)
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal information
• Order Information: Products purchased (including Close Contact Saddles, Dressage equipment, Bareback Pads, etc.), order history, preferences
• Communication Data: Messages sent to [email protected], feedback, and customer service inquiries

Information Collected Automatically

When you browse our website, we collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on site, products viewed, referral sources
• Location Data: General geographic location (country-level) to determine service availability

2. How We Use Your Information

We use your information to provide the exceptional service equestrians expect:

• Order Processing: To process and ship your equestrian gear worldwide (excluding some remote areas and parts of Asia)
• Customer Service: To respond to your inquiries about products like Dressage Saddles or Bareback Pads
• Website Improvement: To enhance your browsing experience and optimize our product offerings
• Marketing Communications: To send you relevant offers and updates about new equestrian products (only with your consent)
• Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We respect your privacy and only share your information when necessary:

• Payment Processors: With Visa, MasterCard, JCB, and PayPal to complete your transactions
• Shipping Partners: With delivery services to ship your orders globally
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your data:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use advanced encryption technology for all transactions
• Payment Security: Sensitive payment information is not stored on our servers
• Regular Audits: We conduct regular security assessments and compliance checks
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

You have control over your personal information:

• Access and Update: You can access and update your account information at any time
• Marketing Preferences: You can opt-out of marketing communications by clicking “unsubscribe” in our emails
• Data Deletion: You can request deletion of your personal data, subject to legal requirements
• Cookies: You can manage cookie preferences through your browser settings
• International Rights: Depending on your location, you may have additional rights under local privacy laws

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how riders use our website and which products (like Cinches or Breast Collars) are most popular
• Marketing Cookies: Used to show you relevant equestrian products and offers
• Third-Party Cookies: From trusted partners like PayPal for payment processing

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some remote areas and parts of Asia), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date at the top of this policy.

10. Contact Us

Thank you for trusting Marys Tack and Feed Store with your equestrian needs. We’re committed to protecting your privacy with the same dedication we bring to providing quality equestrian equipment.