Welcome to Marys Tack and Feed Store’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. As fellow equestrian enthusiasts, we understand the importance of reliable gear and seamless service. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact our support team.
Product Questions
What types of equestrian products do you offer?
We specialize in a wide range of high-quality equestrian gear, including accessories, saddles (such as Close Contact and Dressage saddles), bridles, girths, pads, boots, and more. Our menu features items like Bareback Pads, Breast Collars, and Casual Boots, all designed for riders who value durability and performance in training, competitions, or leisure rides.
Are your products suitable for both competitive and casual riders?
Absolutely! Our product line caters to all equestrian enthusiasts, from competitive riders needing precision gear like Dressage Saddles and Correction Pads to casual riders looking for comfortable options like Casual Boots and Trail Accessories. We focus on premium materials and expert craftsmanship to ensure every item enhances your riding experience.
Do you sell used saddles?
Yes, we offer used saddles in categories like Close Contact and Dressage, which are inspected for quality to provide great value without compromising on performance.
Shipping and Delivery
What are your shipping options and costs?
We offer two main shipping methods to get your gear to you efficiently:
- Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx for delivery within 10-15 days after shipment. Ideal for riders who need items quickly for events or training.
- Free Shipping: Available for orders over $50, using EMS for delivery within 15-25 days after shipment. This is a cost-effective option for those who can wait a bit longer.
How long does delivery take, and do you ship worldwide?
Delivery times vary based on the shipping method and your location. Standard Shipping takes 10-15 days, while Free Shipping takes 15-25 days after shipment. We ship to most countries worldwide, but we cannot deliver to certain remote regions or parts of Asia. For specific inquiries, feel free to email us.
What if I have issues with my delivery?
If your order is delayed or you have concerns, please contact our support team at [email protected]. We work with trusted carriers to ensure reliable service, and we’ll help resolve any issues promptly.
Returns and Exchanges
What is your return policy?
You have 15 days from the date of receipt to initiate a return if you’re not satisfied. We stand by the quality of our products and aim for your complete satisfaction. Please contact us for return instructions, and note that items must be in original condition.
Are there any restrictions on returns?
Returns are accepted for most products, but used items or customized gear may have specific conditions. For details, refer to our Terms of Service or reach out to our team.
Payment and Account
What payment methods do you accept?
We support secure payments via Visa, MasterCard, JCB, and PayPal, making checkout easy and safe for our global customers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience.
Is my payment information secure?
Yes, we use encrypted payment processing to protect your data. Your security is our priority, and we adhere to strict privacy standards as outlined in our Privacy Policy.
General Inquiries
How can I contact customer service?
For any questions, you can email us at [email protected]. Our team, composed of experienced riders, is here to assist with delivery, product advice, or other concerns.
Where is Marys Tack and Feed Store based?
We’re located at 3350 Tenmile, Newport News, US 23607, and we serve riders globally with a passion for equestrian excellence.
Do you offer discounts or promotions?
We occasionally run promotions, and our Free Shipping on orders over $50 is one way we show appreciation. Stay tuned to our website or sign up for updates to hear about special offers!
Thank you for choosing Marys Tack and Feed Store. We’re honored to support your equestrian adventures and strive to make every interaction as enjoyable as your time with your horse. Happy riding!